This has got to be the most unprofessional travel agency and one of the most unprofessionally run companies in general that I have ever had the unfortunate oppty of doing business with. It's literally run by a bunch of 'kids'!
In fact their motto should be "by kids for kids". If you're over the age of 22 I would caution against doing any type of business with this company. Even if you are of college age I would still caution against it. They can't even seem to perform the most basic functions.
They screw up reservations and don't even know how to process a simple refund.
Be forewarned that if you decide to choose them as your travel agency you will be doing most of the work yourself and if anything goes wrong, the company will not be there to help you. You're better off going with another agency or just planning your own trip.