My son is traveling to Senegal for a semester abroad. He trusted STA Travel to book his flight from D.C.
They booked him through Addis Ababa which makes his travel time over thirty hours. I just did some research and I see there are other flights available for the same fee that take one-third the travel time. It makes me think STA Travel has some affiliation with Ethiopian Air or perhaps they are simply incompetent. I have tried to get a refund from them but they refuse.
When I argued, they hung up on me. I called back and the supervisor was similarly stubborn and obnoxious. She refused to acknowledge that they made a mistake (whether accidentally or purposefully), blaming my son instead. I pointed out that their job was to offer him options -- the most economical itineraries in terms of cost and time.
They did not do that.
They gave him one and only one clearly misleading "option." I would never use this company again! Edit
Product or Service Mentioned: Sta Travel Flight Booking.
Reason of review: Poor customer service.
Monetary Loss: $1059.
Preferred solution: Full refund.