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My son is traveling to Senegal for a semester abroad. He trusted STA Travel to book his flight from D.C.

They booked him through Addis Ababa which makes his travel time over thirty hours. I just did some research and I see there are other flights available for the same fee that take one-third the travel time. It makes me think STA Travel has some affiliation with Ethiopian Air or perhaps they are simply incompetent. I have tried to get a refund from them but they refuse.

When I argued, they hung up on me. I called back and the supervisor was similarly stubborn and obnoxious. She refused to acknowledge that they made a mistake (whether accidentally or purposefully), blaming my son instead. I pointed out that their job was to offer him options -- the most economical itineraries in terms of cost and time.

They did not do that.

They gave him one and only one clearly misleading "option." I would never use this company again! Edit

Product or Service Mentioned: Sta Travel Flight Booking.

Reason of review: Poor customer service.

Monetary Loss: $1059.

Preferred solution: Full refund.

  • online travel companies
  • sta
Company wrote 0 public responses to the review from Dec 27, 2016.
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