Pokhara, Gandaki
Not resolved
1.0
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Staff
0 comments

Dishonest cancellation policy.

Had to cancel a fully refundable Turkish Airlines flight.

Had to pay airline cancellation fee $400 AUD then this agent charged an extra $400 AUD on top of their booking fee.

Out of pocket nearly $1000 for a fuly refundable ticket.

How is this possible?

Have submitted complaint to Consumer Affairs.

How can these people stay in business?

When I read their cancellation policy it said $200 but it did not mention per person.

I made one booking for two people and paid on one card.

Reason of review: Poor customer service.

Preferred solution: Full refund.

I didn't like: Terrible customer service.

Company wrote 0 private or public responses to the review from Aug 12, 2016.
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