Pokhara, Gandaki
Not resolved
1.0
Details
Additional Fees
Customer service
Exchange, Refund and Cancellation Policy
Staff
0 comments

Dishonest cancellation policy.

Had to cancel a fully refundable Turkish Airlines flight.

Had to pay airline cancellation fee $400 AUD then this agent charged an extra $400 AUD on top of their booking fee.

Out of pocket nearly $1000 for a fuly refundable ticket.

How is this possible?

Have submitted complaint to Consumer Affairs.

How can these people stay in business?

When I read their cancellation policy it said $200 but it did not mention per person.

I made one booking for two people and paid on one card.

This reviewer shared experience about poor customer service and wants this business to issue a full refund. chandgra is overall dissatisfied with Sta Travel. The most disappointing about sta airline ticket at Sta Travel was terrible customer service Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sta Travel.

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