Dishonest cancellation policy.
Had to cancel a fully refundable Turkish Airlines flight.
Had to pay airline cancellation fee $400 AUD then this agent charged an extra $400 AUD on top of their booking fee.
Out of pocket nearly $1000 for a fuly refundable ticket.
How is this possible?
Have submitted complaint to Consumer Affairs.
How can these people stay in business?
When I read their cancellation policy it said $200 but it did not mention per person.
I made one booking for two people and paid on one card.
Reason of review: Poor customer service.
Preferred solution: Full refund.
I didn't like: Terrible customer service.